Mike Muetzel has written and conducted workshops since 1988 where he wrote and conducted training for TORO U back early in his career, ranging from consultative selling and customer service to most of his work today on Leadership. He left Yamaha Motor Manufacturing Corporation in the year 2000 to study, research and share his work on Leadership in the generational areas of Gen X and Millennials. Mike has customized training to the specific requests of clients including surveys and interviews before taking the platform or doing the workshop to insure the material directly customized and meaningful to that specific audience.
So what you get is a seasoned senior level executive, a former member of the Executive Committee of Yamaha Motor Corporation, a former adjunct professor and commencement speaker that can effectively communicate with leaders, graduates and managers at all levels. At the same time a nationally recognized coach at the HS and College levels working directly and successfully with Millennials in a team environment. All this with the most contemporary and recent 2016 data on Millennials and the four generation workforce of today.
Leading the Next Generations
Ever find yourself scratching your head following an employee comment or texting in your meetings? You are not alone. Organizations and Leadership Teams are facing a new set of challenges with four generations in the workforce today. Trust, loyalty, turnover, internal silos, and declining employee productivity have become major issues facing small businesses as well as large corporations. The hidden costs of disengagement and turnover are dramatic. Where do they come from and how can they be fixed…?
Changing cultures to increase retention and productivity even with younger employees may not be as expensive or as complicated as you might think, all while still recognizing your successful performances of the past. This program delivered with Muetzel’s unique passion and humor, will offer the tools you need to position your company ahead of the curve in maximizing the potential of your employees, even Millennials. The results of any one of his concepts can result in tens of thousands of dollars for any of the individual organizations in your audience.
In this program you will learn:
- How generational values differ, and the impact those differences have on your organization’s staff culture, good and challenging…
- The critical empirical relationship between the staff’s work environment and your success
- 2016 research on Millennials and the impact on all organizations
- Tips for integrating generational values and expectations into your workplace without spending a lot of money
- Big company solutions that can be implemented in smaller organizations without spending tons of money
- Methods for employee orientation, communication, and coaching that will help build trust and engagement
90-Minute Keynote – 30 min Q & A (Preferred)
Click Here to sample videos of my work,
Organizational or Corporate Leadership Workshop Series, (3-5 hr each)
Golf Industry - GCSAA, CMAA Workshops
Bring the newest paradigms in National Leadership Philosophy to your Section or Property, and convert them to cultures and ideas without spending any money. All from a speaker who understands both worlds, and can communicate the bridge to give your course or group a true advantage in efficiently managing employees for increased productivity, better service and overall success. Are you Mission-Centric?
Service Culture Workshops
2 hr Workshops - Also available as Lunch and Learn Series
Each session might be scheduled two or three times on the selected date, offering employees, managers and non-managers an opportunity to learn in a comfortable environment, fun and motivational, and offer lunch for attendees. You might notice that the sessions usually open with the participants defining key issues or differences, or sharing examples. This is a critical element by design to give the participant’s true “Equity” or ownership and to get them engaged in the balance of the short sessions.
1. Customer Service Champions
2. What Did you say? (Really...)
3. Service, Program or Real Culture