Mike Muetzel has written and conducted workshops since 1988 where he wrote and conducted training for TORO U back early in his career, ranging from consultative selling and customer service to most of his work today on Leadership. He left Yamaha Motor Manufacturing Corporation in the year 2000 to study, research and share his work on Leadership in the generational areas of Gen X and Millennials. Mike has customized training to the specific requests of clients including surveys and interviews before taking the platform or doing the workshop to insure the material directly customized and meaningful to that specific audience.
So what you get is a seasoned senior level executive, a former member of the Executive Committee of Yamaha Motor Corporation, a former adjunct professor and commencement speaker that can effectively communicate with leaders, graduates and managers at all levels. At the same time a nationally recognized coach at the HS and College levels working directly and successfully with Millennials in a team environment. All this with the most contemporary and recent data on Millennials and the four generation workforce of today.
I never thought I would love research, but I am intrigued how the dynamics of managing and leading our teams is constantly changing... all the areas detailed below include the latest metrics, and answering the question, "Why.". Hard enough to be successful in today's environment I would love to help your organization be even more successful. Just click the "More" tab above and Contact Us,
Do you ever want someone you trust and you can talk to? Someone you can confide in with no risks? Someone you are willing to let challenge you as well as walk hand in hand in your development even if you are a CEO? I have been there. I started as a sales guy driving a van in Ohio and West Virginia, then became VP of a distributorship with TORO, then initiated an enterprise sales group for Yamaha Motor Manufacturing Corporation and then was promoted to Division Manager over Golf and Utility Products, including a seat on the Yamaha Motor Corporation Executive Committee. 20 years ago, I left this incredible job to pursue my dream of researching Leadership and Management Training. So, just as a point of reference, I understand the business environment and the challenges in organizations of all sizes. I have been there. Honestly these are the good things, the mistakes are equally as massive, but hopefully I learned from them,
But meaningful Executive Coaching is far more than a business background. It is about listening, trust, communication, accountability and celebrating the short term wins. I have been named Coach of the Year as voted by my peers at both the High School and College levels understanding that the definition of "Coaching" for both athletes and executives is "Putting them in the best position to be successful." I am happy to just have a dialog or conversation, no strings attached, just contact me.
"Thank you so much to see me and give good input as usual. I cannot thank by words about how important your support has been and is, to run our team continuously successful. I’m really proud of our members and achievements."
Kyle, Yamaha Motor Manufacturing Corporation
Leading the Next Generations - Keynote
Ever find yourself scratching your head following an employee comment or texting in your meetings? You are not alone. Organizations and Leadership Teams are facing a new set of challenges with four generations in the workforce today. Trust, loyalty, turnover, internal silos, and declining employee productivity have become major issues facing small businesses as well as large corporations. The hidden costs of disengagement and turnover are dramatic. Where do they come from and how can they be fixed…?
Changing cultures to increase retention and productivity even with younger employees may not be as expensive or as complicated as you might think, all while still recognizing your successful performances of the past. This program delivered with Muetzel’ s unique passion and humor, will offer the tools you need to position your company ahead of the curve in maximizing the potential of your employees, even Millennials. The results of any one of his concepts can result in tens of thousands of dollars for any of the individual organizations in your audience.
In this program we dive into data and insights:
- How generational values differ, and the impact those differences have on your organization’s staff culture, good and challenging…
- The critical empirical relationship between the staff’s work environment and your success
- 2019/20 research on Millennials and the impact on all organizations
- Tips for integrating generational values and expectations into your workplace without spending a lot of money
- Big company solutions that can be implemented in smaller organizations without spending tons of money
- Methods for employee orientation, communication, and coaching that will help build trust and engagement
90-Minute Keynote – includes 30 min Q & A (Preferred)
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Although the core workshops are under the three headings, we meet with senior management to insure each session is customized for each client,
Organizational or Corporate Leadership Workshop Series, (3-5 hr each,) usually booked as a series.
Leading the Next Generations is a customized workshop expanding and a deeper dive than the keynote above.
Understand how generational values differ, and the impact those differences have on your Facility and Organizational Culture For the first time there are often four generations working side by side, learn where the unique differences come from. Unlike other generations that learned to conform to traditional work environments, Gen X and Millennials have a different set of values and motivators, not better or worse, just different.
- How to to maximize the critical relationship between the staff’s work environment and metrics for success.
- Understand proven techniques on how to build Trust between co-workers and your organization management and how it impacts the client care and bottom line
- Recognizing turnover data for the younger generations is often close to 30% in the first three years, how do we retain our top young talent
- Understand why traditional charismatic leadership may not be nearly as effective with Gen X and Millennials
- Walk away with real tools for integrating generational values and expectations into your workplace without spending a lot of money
- Often the cultures that attract and retain younger generations begin the process with a “Mission-Centric” culture beginning even in the interview
- Learn the direct relationship between Engagement and not only ROI but Service Metrics and how to use them to your advantage
- Concepts for bringing new ideas through the layers of your organization without totally changing the way you lead or manage employees
Leading Today's Teams is a customized workshop understanding that leading and in today's world, coaching "Teams of Today’s Employees" is not nearly as easy as it may sound. With Gen X and Millennials the changing issues of trust in the workplace, and all the dynamics of change, managing teams is far different than it used to be. Understanding the four stages of team development, and how leadership techniques need to adjust depending on the team’s development will make managing your teams less stressful and shorten the curve to maximum productivity and success.
- Understanding the Changing of Gen X and Gen Y in Teams
- Defining Characteristics of Successful Teams and Some Surprises
- Why Mission-Centric Teams?
- Identifying the Four Stages of Team Development
- Practicing Situational Leadership
- Why is Culture So Critical with Today’s Team
Leading Change Management is a customized workshop designed to educate Managers in techniques to insure a successful culture evolution with an end result of increased employee productivity, increased employee engagement and reduction in turnover. Simply put, Change Management is difficult but imperative. Change Management cannot be successful when positioned as a program with an inherent beginning and an end; it will always be more successful when seen as a critical continuous ongoing process.
The workshop features Group Action and Case Studies and will includes concepts from a number of contemporary authors. It is highly recommended that participants each read relevant assignments for discussion on Leading Change. I would also request surveys from participants to directly customize the time to the identified areas of need, and to insure we are on target with the objectives.
- Identifying Changing Employee Expectations
- Why Paradigms Must Change
- The Critical Role of trust in Culture Change
- Issues and Anxieties Moving from the Status Quo
- Dangerous Silos, They will be there…
- The Cultural Change Process
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Service Culture Workshops
2 hr Workshops - Also available as Lunch and Learn Series
Each session might be scheduled two or three times on the selected date, offering employees, managers and non-managers an opportunity to learn in a comfortable environment, fun and motivational, and offer lunch for attendees. You might notice that the sessions usually open with the participants defining key issues or differences, or sharing examples. This is a critical element by design to give the participant’s true “Equity” or ownership and to get them engaged in the balance of the short sessions.
1. Customer Service Champions
2. What Did you say? (Really...)
3. Service, Program or Real Culture